Welcome to the Payments Policy page of Athinais Luxury Apartments. Our aim is to provide you with a seamless reservation process and a stay that exceeds your expectations. This policy outlines the payment methods we accept, deposit requirements, and our procedures for payment processing. Please review this policy carefully to understand our practices regarding payments.
1. Payment Methods
Athinais Luxury Apartments accepts the following payment methods for your convenience:
- Credit Cards: Visa, MasterCard, American Express
- Bank Transfers: Direct bank transfers to our designated account
2. Booking Deposit
To secure your reservation, a deposit amounting to 30% of the total booking cost is required. This deposit must be made at the time of booking and can be paid through any of the accepted payment methods mentioned above.
3. Final Payment
The balance of your payment is due upon check-in. Guests may choose to settle the final amount using any of the accepted payment methods. For stays longer than a certain period (e.g., 7 days), payment installments may be arranged directly with our reservations team.
4. Payment Confirmation
Upon receipt of your deposit or full payment, a confirmation email will be sent to you detailing your booking information and the payment received. Please review this confirmation carefully and contact us immediately if any information is incorrect or incomplete.
5. Cancellation and Refunds
Our cancellation policy is as follows:
- More than 30 days before arrival: Full refund of the deposit
- 10 to 30 days before arrival: The deposit will be retained as a cancellation fee
- Less than 10 days before arrival or no-show: No refund will be provided
Refunds will be processed using the original method of payment and may take up to [specify number] business days to complete.
6. Security
We take the security of your financial information seriously. All online payments are processed through secure platforms that encrypt your data to ensure its protection. Our staff is trained to handle your payment information confidentially and securely.
7. Contact Us
Should you have any questions regarding our Payments Policy or need further assistance with your payment, please do not hesitate to contact us at info@athinais-hanioti.gr. Our team is here to assist you every step of the way.